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Suisun City Police Department
Tuesday December 13th, 2011 :: 02:36 p.m. PST


Burglary Alarm Call Advisory

Alarm Calls - Burglary

Advisory #1: Suisun City Police has experienced some troubling alarm calls recently. The first involves delayed calls from the alarm companies to the police. These delays were learned after the calls were cleared and some investigation had been done. The obvious problem with delayed calls is that the burglars were afforded time to escape. The message here is to contact your alarm company to ensure they know our dispatch center’s phone number (707-421-7373) and that their protocol is to immediately phone us when alarms activate.

The second troubling issue involves alarm companies phoning homeowners first. The homeowners were at work, so they phoned family members to respond and check the homes without notifying the police. The obvious problems here are the delays as described in advisory#1 along with a very dangerous situation created. The police responded in a tactical manner and found people on scene who they initially thought were burglars. The message here is to let the police do their job and ensure the residence is safe.

Suisun City Police Department
701 Civic Center Blvd
Suisun City, CA 94585

Emergency: 9-1-1
Non-emergencies: 707-421-7373

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